Terms and Conditions
By accessing or using the services at Tucan Casino, you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information about your rights, responsibilities, and the rules that govern your play.
Introduction to Terms
These Terms and Conditions establish the full agreement between you and the operator regarding the use of our website, games, and related services. They explain what we expect from players and what you can expect from us. If you have any questions after reading them, our customer support team is available to provide clarification. Your continued use of the platform means you accept these terms in their entirety.
Eligibility and Account Registration
To open an account and play for real money you must be at least eighteen years old and reside in a country where online gambling is legally permitted. During registration you are required to supply accurate personal details and confirm that the information remains current at all times. Each person, household and IP address is limited to one account. Should we discover duplicate or misleading accounts we reserve the right to close them and withhold any funds until verification is completed.
Verification Procedures
For security and regulatory reasons we may ask you to provide proof of identity, address and payment method before processing withdrawals. This process helps protect both you and the platform. Failure to provide requested documents within a reasonable period may result in the account being restricted or closed.
Account Security and Responsible Use
You are responsible for keeping your username, password and any other access credentials confidential. Any activity carried out under your account will be regarded as having been performed by you. If you suspect that someone else has gained access to your account you must notify us immediately. We strongly encourage the use of strong passwords and advise against sharing login details with others.
Deposits, Withdrawals and Financial Transactions
Funds may be deposited using any of the payment methods displayed on the cashier page. All transactions are processed securely and you will not be charged additional fees by us for making a deposit. When withdrawing winnings we aim to return funds to the original payment method where possible. Withdrawal requests are usually processed within a few business days once verification and any applicable wagering requirements have been satisfied. Minimum and maximum limits apply and these are clearly shown at the time of transaction.
Bonuses and Promotional Offers
We regularly provide welcome bonuses, free spins and other promotional offers. Each promotion comes with its own set of rules including wagering requirements, time limits and eligible games. You should always read the specific terms before claiming an offer. Failure to meet the conditions may result in the bonus and any associated winnings being removed from your account. Only one bonus can normally be active at any given time unless otherwise stated.
Game Rules and Fairness
All games on our platform operate using certified random number generators that have been independently tested. RTP percentages and game rules are available within each title. You must use the games in the manner intended and must not attempt to exploit any errors, glitches or vulnerabilities. We reserve the right to void any bets or winnings that arise from technical faults or prohibited behaviour.
Prohibited Conduct
Certain activities are strictly forbidden. These include, but are not limited to, fraudulent behaviour, money laundering, collusion with other players, use of bots or automated software, and betting on known outcomes. We take such matters seriously and will report suspicious activity to the relevant authorities. Any breach may lead to immediate account closure, forfeiture of funds and permanent exclusion from the platform.
Responsible Gaming
We are committed to promoting responsible gambling. Tools such as deposit limits, loss limits, session reminders and self-exclusion options are available in the account settings. If you feel that gambling is becoming a problem we encourage you to use these tools or contact our support team for further assistance. We also provide links to external organisations that offer specialist help.
Limitation of Liability
While we make every effort to keep the website running smoothly and securely, we cannot guarantee uninterrupted access at all times. To the maximum extent permitted by law we will not be liable for any indirect, consequential or special damages arising from your use of the services. Our total liability shall not exceed the amount you have deposited or wagered in the preceding twelve months.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The revised version will be published on this page with the date of the last update shown. Your continued use of the platform after any changes constitutes acceptance of the new terms. We recommend that you review this page regularly to stay informed.
Last updated: 15 March 2025