Privacy Policy

Information We Collect

When you register an account, make a deposit, or play our games, we collect information that allows us to provide our services and comply with legal requirements. This includes personal details such as your full name, date of birth, residential address, email address, telephone number and payment information.

We also gather identification documents required for verification purposes, including copies of passports, driving licences or utility bills. In addition, we automatically collect technical information about your device and usage, such as your IP address, browser type, operating system, pages visited, and the times and dates of your activity.

How We Use Your Information

Your data enables us to create and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and ensure compliance with gambling regulations. We also use it to personalise your gaming experience, provide customer support, send important service messages and, where you have given consent, deliver marketing communications about bonuses and promotions.

Statistical analysis and research are carried out on anonymised data to help us improve our website, games and overall player experience. We will never sell your personal information to third parties for their own marketing purposes.

Sharing and Disclosure

We may share your information with trusted service providers who assist in delivering our services. These include payment processors, identity verification agencies, customer support platforms, marketing partners and IT service suppliers. All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Disclosure may also be required to comply with legal obligations, respond to regulatory requests from licensing authorities, or protect the rights, property and safety of Tucan Casino, our players and the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, analyse traffic and provide personalised content. Some cookies are essential for security and account access, while others help us understand how players use the site so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. However, disabling certain cookies may affect your ability to use some features of the website.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your personal information, no system can guarantee complete security. You also play an important role by keeping your account password confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information when it is no longer needed. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our customer support team.

To exercise any of these rights, simply contact us using the details provided below. We will respond to your request within the timeframes required by applicable data protection laws. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once your data is no longer required, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. Any material updates will be notified to you by email or through a prominent notice on our website. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your data, please contact our support team at [email protected]. Our dedicated team will be happy to assist you.